All people have the right to attend their workplace and feel safe and not deal with aggression and violence. Our staff are no different.
The effective prevention and management of aggression and violence in the
workplace is a responsibility of North East Family Medicine.
Under the Victorian Occupational Health and Safety Act 2004 (the Act), we must
provide a safe and healthy work environment for all workers (including Employees,
Contractors and Visiting Service providers) and the general public (Patients &
Visitors).
Patient code of conduct
Detailed below is the code of behaviour for patients, their families/friends and
members of the public, to adhere to:
Occupational violence and aggression is an OH&S hazard.
Workers of North East Family Medicine have the right to be treated with respect.
Zero tolerance of occupational aggression and violence is vital in providing a safe
and healthy working environment.
Aggressive and violent behaviour toward any worker is unacceptable and will not be
tolerated.
Occupational violence and aggression is any incident in which a worker is
threatened, abused or assaulted in circumstances arising out of, or during the course
of, their work and includes:
North East Family Medicine will not tolerate violence and aggression from:
The outcome of unacceptable behaviour will result in a termination of your privilege’s to be a patient at North East Family Medicine. This may extend to your family in some cases also. We will arrange for your medical file to be transferred to a clinic of your choice. The Police will also be contacted if illegal activity has occurred.