Zero tolerance of aggression and violence in the workplace
The effective prevention and management of aggression and violence in the workplace is a responsibility of North East Family Medicine. Under the Victorian Occupational Health and Safety Act 2004 (the Act), we must provide a safe and healthy work environment for all workers (including Employees, Contractors and Visiting Service providers) and the general public (Patients & Visitors).
Patient code of conduct Detailed below is the code of behaviour for patients, their families/friends and members of the public, to adhere to: Occupational violence and aggression is an OH&S hazard. Workers of North East Family Medicine have the right to be treated with respect. Zero tolerance of occupational aggression and violence is vital in providing a safe and healthy working environment. Aggressive and violent behaviour toward any worker is unacceptable and will not be tolerated. Occupational violence and aggression is any incident in which a worker is threatened, abused or assaulted in circumstances arising out of, or during the course of, their work and includes:
Threats or other intimidating behaviours that causes a person to believe they are in danger of being physically attacked. It may involve an actual or implied threat to safety, health or wellbeing.
Verbal, physical or psychological abuse.
Physical attack, such as pushing, shoving, tripping, grabbing, hitting, pinching, scratching, kicking, biting, spitting or any other type of direct physical contact.
Aggravated assault, such as attacking with a weapon (knives, guns, clubs) or any other type of weapon (thrown object, furniture etc)
Sexual harassment and sexual assault.
North East Family Medicine will not tolerate violence and aggression from: