Our Fees

As a private general practice, our aim is to provide you with the very best care and service. We would like you to feel that you are not being rushed, that our doctors are attentive and that they explain things clearly.

Our fees are structured to reflect the time you spend with the doctor as well as the number and complexity of matters discussed during your consultation.

If you are receiving an extra service in the treatment room, there may be additional costs.

Telehealth consultations incur the same fees as face to face appointments.

Unfortunately, the government froze Medicare rebates between 2012 and 2017 and the recent indexes have been too minimal to catch up on a significant underfunding over so many years. Your rebate now covers less than half of the cost to see your GP. For more information the Australian Medical Association provides this poster and suggest you contact your local Federal MP if you are concerned.

As a practice we are no longer able to subsidise the cost of consultations for concession card holders and will no longer offer a discount to these patients. Medicare supports these patients with the Extended Medicare Safety Net (EMSN). To read about the Extended Medicare Safety Net click here.

Our Fee Policy (as of 22nd July 2024)

General Practitioner attendances (face to face or telehealth):

If you are eligible for a Medicare rebate, this can be claimed at the time of payment.

If you have reached the Extended Medicare Safety Net (EMSN), 80% of your out of pocket (OOP) fees will also be refunded by Medicare in addition to your rebate.

Out of pocket gap costs for procedures will vary depending on complexity of the procedure.

Urgent out of hours consultations with the doctor on call will have an out of pocket cost of $76.70

For patients who are required to be seen face to face with infective symptoms (rash, cough, runny nose, fevers, diarrhoea, vomiting) these patients will be isolated in our Quarantine room to protect our staff and patients. There is an additional fee of $13.75 to cover the personal protective equipment required and cleaning of the room.

Repeat Prescriptions:
We encourage all patients to make an appointment for repeat prescriptions. In cases where this is not possible, a fee will be charged for the prescription.
The standard fee is $22.90 and is required to be paid before pick up of the prescription.
Repeat prescriptions will not be issued for drugs of dependence such as narcotics, benzodiazepines and other sedatives. Examples include:
• Panadeine Forte, Endone, Oxycodone, Targin, MS Contin
• Diazepam/Valium, Oxazepam/Serepax, Temazepam, Stilnox.

Referrals:
Requests for referrals to specialists without a consultation attract a fee of $22.90

New Patients:
New patients will be required to pay up front for their first consultation before seeing the doctor.

Procedures:
In instances where a procedure is performed such as when having a dressing change or having a skin cancer removed, there will l be an additional facility fee in addition to the consultation fee. This is to cover the cost of equipment used during the procedure. Your doctor or the reception staff can inform you of what this will be.

Home Visits:
If a patient is unable to be seen at the clinic, a home visit may be possible. An additional out of pocket cost will be attached to this to cover the doctors travel time.

Medical reports:
Drivers licence medicals and medical reports do not attract a patient Medicare rebate. The fee for these consultations will depend on the time taken.

WorkCover:
WorkCover patients will be required to pay for ALL consultations at time of the appointment. WorkCover appointments do not attract a patient Medicare rebate but you will be issued with a receipt so that you can claim reimbursement from WorkcCover directly.

Cancellation fees:
If an appointment is cancelled less than 4 hours before the appointment or the appointment is missed, there will be a cancellation fee charged of $103 for a standard appointment and $194.50 for a new patient / long appointment before a new appointment can be booked.

Payment options:
All patients are expected to settle their account on the day.
Payments can be made by cash, cheque, major credit cards (Visa/Mastercard only) and EFTPOS. Medicare claims are sent for processing online.

TYRO MEDICARE EASYCLAIM

This is available when paying your account in full, this allows an instant refund of the Medicare/government rebate from Medicare to your Cheque or Savings account using our integrated EFTPOS machine when the service you received is eligible for a rebate. It is your responsibility to ensure you receive your rebate. If you do not, we can provide you with a receipt outlining the services you received at the clinic and you can pursue claiming back your rebate directly with Medicare.

PREPAY WITH AUTOMED

For some consultations we may require a prepayment. Your card is securely tokenised and your card details are not visible to AutoMed Systems or the clinic. You will be asked if you consent for the token to be used for future payments to the clinic. Your card details are not exposed to any 3rd parties and can not be used for any other payments besides paying the clinic for services provided.

We are aware that financial difficulties may arise from out-of-pocket medical costs and we are committed to providing equitable and timely medical and health care services to meet your needs. Please discuss with your doctor any financial concerns you have at the time of your consultation.