COVID-19

COVID-19 FAQ’s

  • Fever, chills or sweats
  • Cough
  • Sore throat
  • Shortness of breath
  • Runny nose
  • Loss of sense of smell or taste

Anyone who has been a close contact with a confirmed case of COVID-19 will be required to have a test.

You should be tested for COVID-19 if you have any of these symptoms, however mild they are:

  • Fever, chills or sweats
  • Cough
  • Sore throat
  • Shortness of breath
  • Runny nose
  • Loss of sense of smell or taste
  • Wangaratta has a COVID-19 test centre at 19 Norton Street. You can self refer for a test by phoning 1800 324 942
  • Children under the age of 12 years must have an appointment by Telehealth or face to face before they can be booked in for a test
  • You must call to book a test. They do not accept walk-ins
  • If you have had a test, you must self isolate awaiting results
  • Opening hours are: Monday to Friday from 8.30am to 5.30pm
    Saturday & Sunday from 8.30am to 5.30pm

The department of Health and Human Service will require you to self-isolate. View this sheet for more information on being a confirmed case.

Anyone who has been in close contact with you, particularly family members should also quarantine for the same period of time as your isolation.

You should have regular Telehealth appointments with your doctor so your symptoms can be monitored and managed.

You will need to stay in self-isolation until the DHHS give you clearance to end isolation.

If you are unwell, and your coronavirus (COVID-19) test was negative, you should still isolate at home until your symptoms have completely gone. Taking this precaution will stop you passing any illness on to others.

You need to self isolate/quarantine if:

  • You are awaiting the results of a COVID-19 test
  • You are found to have a positive test for COVID-19
  • You return from international travel
  • You are living with a diagnosed person
  • You have come into close contact with a person who is confirmed to have coronavirus (COVID-19).
  • You who have been advised by the Department of Health and Human Services that they have been exposed to an ‘exposure site’.

If you have had a positive test for COVID-19, the Department of Health and Human Services will advise when you can return to work.

If you have had a negative test but still have any symptoms of COVID-19, you must not to return to work until all symptoms have resolved. You should consider speaking to your doctor about whether you need a second test if your symptoms continue.

  • Good hand hygiene – Wash your hands often with soap and water for at least 20 seconds. If soap and water are not readily available, use a hand sanitiser that contains at least 60 percent alcohol.
  • Wear a face mask
  • Social distancing – ensure a distance of at least 1.5m between yourself and others
  • Following cough and sneezing etiquette
  • Avoid touching your eyes, nose, and mouth with unwashed hands
  • Do not share drink bottles, crockery or cutlery
  • Clean and disinfect high touch surfaces regularly e.g. phones, keyboards, door handles, light switches, bench tops
  • Work from home if you can
  • Stop shaking hands, hugging or kissing as a greeting

We will not be providing certificates to allow people exemption from wearing a face mask. If you believe you have a lawful reason to not wear a mask, you need to be able to show evidence of this reason, but do not need a certificate from a doctor. 

At North East Family Medicine, if you have any symptoms of COVID-19, you will be required to have a Telehealth appointment and then with the doctor a decision can be made on the next steps.

Patients who require face to face appointments can still access them after being screened.

Patients requiring immunisations and procedures can still be booked in for these appointments.

To protect our staff and patient’s, we have put a number of steps in place to reduce the spread of COVID-19:

  • We are limiting the number of patients who can enter the building by reducing the number of face to face appointments and asking that patients come alone unless they need to bring a carer
  • We will only allow people into the clinic who have an appointment and at the time of their appointment
  • We are screening all patients for COVID-19 symptoms and risk factors before they can enter the clinic
  • We are screening staff daily
  • We have installed cough screens at the front desk
  • Our staff are practicing social distancing and we have put social distancing measures in place for patients
  • We are practicing frequent hand hygiene and have alcohol hand cleaner readily available
  • We are cleaning and disinfecting touch points after each patient
  • We are offering Telehealth appointments so patients can have an appointment from the safety of their own home
  • We require all staff and patients to wear face masks
  • We have provided extra training for our staff
  • Our clinical staff are changing into and out of scrubs each day and wearing personal protective equipment

Being pregnant during the COVID-19 pandemic can be a worrying time. Pregnant women fall into a vulnerable group NOT because this virus is worse for them, but because we don’t want mum becoming unwell and this complicating care for mum and baby.  Be assured that you will still receive antenatal care at North East Family Medicine.

This website has some good evidence based links https://maternity-matters.com.au/covid19